STILL LIVID
Peter Finch as the very, very angry anchorman in Network. I’m guessing he tried GLOBE PREPAID TATTOO, THAT WORTHLESS PIECE OF CRAP.
Number of times I have taken up my concerns with Globe representatives: 2.
On Thursday morning at 1 am, I called the Globe helpline 211 and told a tech support person about the vanished load. He said to call back in 24 hours if the load still had not arrived. I said, Isn’t loading supposed to be instantaneous? He said, Yes, but there may be system maintenance going on in your area blablabla, call back in 24 hours.
On Friday at midnight I checked the balance on the GLOBE TATTOO PREPAID, THAT WORTHLESS PIECE OF CRAP. The load had not arrived. Rien nada nothing.
On Thursday afternoon smoke started coming out of my ears. To vent my rage I asked my friend who works at the ad agency handling the Globe account to have a Globe tech person call me. At 2.30 pm I got a call from a Globe rep who listened to the history of my GLOBE TATTOO PREPAID HELL. I tried to be polite, though I’m told that my polite voice is even more terrifying than my regular tone. The Globe rep said he had an idea what the cause of the problem was, but he would have to check his theory.
Exactly 24 hours have elapsed since that conversation, and no one has gotten back to me. Perhaps the Globe rep had to get skin grafts on his smoldering ear after that phone call.
Lest we be viewed as unreasonable, let us explain why we say GLOBE TATTOO PREPAID IS A WORTHLESS PIECE OF CRAP.
1. It works right after you have reloaded, well enough to make you think that the service will be fine from that moment on. However, as your load decreases, so does the speed, and when the load is down to half, the connection starts fluctuating rapidly from 15 kbps to 0 then 23 then 0 then 80 to 0 and so on, always going to zero. You cannot open a page with a connection like that, much less download a file.
I tried reloading by text even before the previous load ran out, and what do you know, the connection speed shot right up! GLOBE TATTOO PREPAID IS A WORTHLESS PIECE OF CRAP THAT EATS MONEY.
2. To my knowledge, the connection cost is P5 for 15 minutes. Often the connection fluctuates wildly within those 15 minutes, so you’re not really getting 15 minutes of service. And then the connection terminates itself before the 15 minutes are up! But it has already eaten your P5, because GLOBE TATTOO PREPAID IS A WORTHLESS PIECE OF CRAP THAT EATS MONEY.
3. Sometimes the connection is stable, and you manage to surf with relative ease for 30, even 44 minutes. At 44 minutes, 45 seconds, you hit Disconnect. But the unit takes a long time to disconnect, and when the timer stops it’s at 45 minutes, 2 seconds. Those two seconds cost the same as 15 minutes because GLOBE TATTOO PREPAID IS A WORTHLESS PIECE OF CRAP THAT EATS MONEY.
4. There are times when you cannot connect at all. Perhaps there is no Globe signal in my area. . .and I live in Makati! Oddly enough, my postpaid Globe mobile phone always works. Could it be that GLOBE TATTOO PREPAID IS A WORTHLESS PIECE OF CRAP BECAUSE IT IS PREPAID? Do prepaid users not deserve the same level of service as postpaid users, who after all make up a small portion of the user base?
5. I was unused to the ways of prepaid loading, so in September I bought a Globe prepaid load card in order to try it out. However the fine print on the card said it would only work with a Globe prepaid SIM. I was not in the mood to turn off my cellphone, replace the SIM, load it using the card, turn off the phone again, put my postpaid SIM back, turn the phone on, etc.
My sister has a prepaid Globe cellphone so I asked her to load the P100 into her phone, then text the load to me. Which she did. She got a confirmation text. The load send by text never made it to THE GLOBE TATTOO PREPAID, THAT WORTHLESS PIECE OF CRAP. Apparently, the ether ate it.
I’m just getting started. Jessica, don’t you have more exciting things to do than rant about a useless gadget that gyps the public? Yes, but this is easy because I write very fast. Unlike GLOBE TATTOO PREPAID, THAT WORTHLESS PIECE OF CRAP.
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Answers to questions you might be asking, unless you wandered onto this site purely by accident >>>
October 16th, 2009 at 15:57
thank you for writing about this. it’s been my problem for months already. i also live in makati, and surprisingly, the signal is either very low or none at all.
October 16th, 2009 at 16:13
sometimes the signal’s at full strength (on the HSDPA wave, which is supposedly the fastest), but i still get 0kbps download AND upload speed. and good luck with their customer service. i’ve called them up about 4 weeks ago about the same problem you have, followed up twice already and still gotten no improvements on my connection speed. it’s so frustrating. i wish i had the hacking skillz to hack into tattoo so i can finally tell Globe to suck it.
October 16th, 2009 at 20:34
I can feel the smoke coming out of my laptop’s monitor. Go get them Jessica!
October 16th, 2009 at 22:44
And what was the Philippines again? First world? Yeah, right!
October 16th, 2009 at 22:56
I bought the equivalent of globe tattoo with smart bro back when it was 3995 pesos. I had the same experience and I used 300 pesos worth of load and then threw it away in frustration not bothering to recoup 4300 pesos so when i bought an HP laptop and they gave a free tattoo I gave it away immediately and the person I gave it to cursed me after experiencing the same problem.
October 16th, 2009 at 23:04
Smart Bro’s the same. I used to have a Smart Bro postpaid until my sister borrowed it. In the meantime I bought a Smart Bro Prepaid. I bought it from one of their accredited sellers. THEN it turned out that the unit was faulty. I didn’t even blow my top off when I realized I blew more than a thousand smackers on a faulty unit. But then I had to go through a lot of $h!t from their Wireless Center before they replaced it. That’s when I lost it.
(At heto pa, they don’t even know their own product, the girl who assisted me kept insisting that the reason my spankin’ brand new unit wasn’t working was because it didn’t have a sim card! The dumb chick thought the MicroSD slot was where the sim card should be. I’m glad I read the manual so I had the pleasure of humiliating her by calmly removing the sim card from the unit just to prove her wrong).
I never really had problems with the speed of the postpaid, but the prepaid’s speed was CRAP. It was CRAP CRAP CRAP. The CSR said it might be due to my location, but I live in Makati also. Duh, Makati. Mawawalan ng signal?
Another hassle is, I have to load the unit with Smart Bro Prepaid internet credit. They assured me that this supposed internet credit is available in most convenience stores.
It’s not.
When I managed to find a seller of smart bro prepaid internet load, I found out I could only load the unit with a smart number! I used Globe, so I had to buy a Smart Sim pa!
Bottomline is, I stopped using the Smart Bro Prepaid. It’s way easier to find free wifi than depend on Smart Bro, which is (like Globe Prepaid Tattoo), A WORTHLESS PIECE OF CRAP.
Ang Sun Cellular kaya ok?
October 16th, 2009 at 23:15
Jessica, you’re a celeb and I believe Globe will settle your problem soon. We mere mortals will remain insignificant to merit Globe’s attention.
October 17th, 2009 at 01:57
Thanks for being our voice! We feel the same way! You are not alone Ms. Zafra. Marami tayong dissastisfied sa services ng globe tattoo at smartbro prepaid. MARAMI TAYO!!!!!!!!!! I hope that this would spark a movement that would lead to positive change that would benefit us, the consumers. I hope that this would reach the attention of the big telcos to improve their services, kahit prepaid, kahit mga masa na gumagamit ng prepaid ay may karapatan sa magandang serbisyo! I’m so fired up about this topic kse ang dami ko ng naubos na load na kinakain ng mga lecheng prepaid kits na yan. Pag nadisconnect ka kahit wala pang 1 min may charge na kagad. I AM SO FRUSTRATED AND INFURIATED BECAUSE I FEEL SO POWERLESS. WALA AKO MAGAWA KUNDI TO AVAIL OF THEIR SERVICE KSE NGA WALA AKONG IBANG ALTERNATIVE. KUNG HINDI NILA KAYANG PAGANDAHIN SERVICES NILA SANA LANG… SANA LANG…..MAGKAROON NG IBANG BETTER ALTERNATIVE.
October 17th, 2009 at 02:39
“I’m as mad as hell, and I’m not going to take this anymore!”
October 19th, 2009 at 16:43
Suggestion: Call Tech Support and ask to escalate the call to a supervisor. Don’t accept the excuse that there are no supes available (taking other calls, in a meeting, etc.) Average ratio of supes to agents is 1:15. Then don’t get off the line until you get a resolution or a definitive answer. Keeping them on the line as long as possible will destroy their metrics for the day and the call center people’s performance/bonuses are all based on those metrics (Average Handle Time, Call Resolution Rate, etc.). Always ask for specifics (ex. “Our tech team will get back to you” as opposed to “Our tech team manager, Mr. X will call you back by tomorrow 9AM.) Ask for the Agent ID (Unique identifier), case number and/or report number (so you have something to refer to if you get disconnected).
The call center people will try to be as vague and non-committing(?) as possible and they will always try to get you off the phone as fast as they can.
You will probably be on that call for 2-4 hours so be somewhere comfortable and make sure your phone is fully charged…
If that still doesn’t get you anywhere, I heard that Sun has better service because they’re trying to increase their market share…think second placers try harder.
October 19th, 2009 at 17:38
Im using Sun Broadband, it has a good connection around Makati Area. No very sure if it would be the same at some other parts of the Metro.
October 19th, 2009 at 23:14
I gave up on Globe Tattoo… Sun Broadband seemes better. The sales rep told me that they have separate cell sites (?) or signals for 3G and 2G, so the 2G phones dont compete for bandwidth… I’m still testing it though.
January 19th, 2010 at 09:48
Totally agree with jessica. Globe tattoo broadband is a worthless piece of crap! At times when I can actually connect and get a decent speed, it lasts oh.. about 3 to 4 minutes at most. Just this morning, i tried here at Binondo and as usual, it showed ZERO 0.00 kbps download and upload speeds. What crap talaga!
August 28th, 2010 at 09:13
Well, Globe Tattoo’s “Vanishing load” syndrome was never really solved by Globe Telecoms. YouTube link here:
http://www.youtube.com/watch?v=_Mqyqm_jSck