Service
I forgot to thank Babeth Lolarga for this drawing of a kapre. I ran into her at Art in the Park; she showed me small pieces by her art group and told me to pick one. This one’s creepy, I like it.
The other day I was at a store in Shangri-La Mall looking at eyeglass frames when I noticed a slight commotion on the premises. A woman in her 40s was lodging a complaint with the store cashier. “We’re here to buy clothes, but your saleslady acts like she can’t be bothered. Why is she so snotty, doesn’t she want to sell anything? Isn’t this a store? I ask her to get the shirt in my size, and she gets all huffy, like it’s a terrible imposition to ask for the right size. She’s rude and cranky!” (I’m translating and paraphrasing.)
“But I wasn’t—” the saleslady in question tried to explain.
“We were going to get a bunch of shirts but now I don’t want anything from your store! You should teach your salespeople that they’re here to assist the customer! How dare she treat the customers like this.” Then the woman and her two companions exited the store.
“But I wasn’t being rude,” the saleslady told the cashier. “I was just talking to (another salesperson) and the woman got mad.”
And there’s the problem, I thought. You’re supposed to be serving the customer, but you’re too busy chatting with your friend. You can’t interrupt your conversation for five minutes to assist the shopper? Some customers prefer to be left alone, and some require your full attention. That lady, for instance.
But I was glad not to be involved in this discussion for a change, so I kept quiet.
Answers to questions you might be asking, unless you wandered onto this site purely by accident >>>
March 7th, 2010 at 02:22
Observe that in most supermarket and hardware checkout counters, the more shoppers there are,the fewer cashiers they have,resulting in long lines that would shame a Haitian relief distribution line. And during these crucial hours their cashiers make an error as if to mock you,so they have to call a supervisor and “void” the receipt, etc., which takes a lot of your time. I wonder if they have a word for this phenomenon. And if you’re so unlucky as to have stood in line next to a credit card purchase, you might as well consider leaving your purchases and storm out of the establishment like I usually do.
March 7th, 2010 at 04:58
In relation to this, I also had my share of poor salesstaff service just last Monday. I was having my license photocopied in Copytrade SM Fairview, and a not-so-happy-to-do-her-job lady from the counter took my ID and hastily had it photocopied without even taking care handling the bond paper she was going to have it photocopied on, creating small folds on the paper. When she handed back my ID and the photocopy, I noticed that it was done on a long bond paper. I told her that I needed it done on a short bond paper, and she deliberately told me, “pwede na yan.” I insisted she redo the copying and what she did was take a short bond paper, pattern the long one on it, and tore the excess paper off – the result, of course, was a rough-edged paper tear. To my dismay, I had her recopy the ID on a short bond paper and told her I would pay for it again if that’s what she wants… I really had to resist the temptation of grabbing her hair and banging her head on the counter before I left their shop.